Quality policy

INTEGRATED MANAGEMENT POLICY

Ecomanagement Tecnology (Ecomt), whose activity covers “Implementation of software and hardware solutions and associated services for the control of facilities and processes locally and remotely”. Ecomt is aware of the importance of the meaning of quality, the environment and energy, now and in the future, as essential factors for achieving the company’s success, attaining customer satisfaction, and integrating values of respect for the environment and energy performance in the course of its activity.

Because of its commitment to quality and sustainable environmental and energy development, Ecomt has an integrated quality, environment and energy management system that adapts to its processes, activities and services, complying with the requirements established in the ISO 9001, ISO 14001 and ISO 50001 standards.

This Policy is established in order to guide the management of the organization; this guidance is set out in the following directives:

  • Customer orientation: Ecomt’s clients are our reason for being. Ecomt seeks to achieve total customer satisfaction through the fulfillment of our service, understanding the client’s expectations, listening to them and involving them from the outset in determining the quality that satisfies them, making our organization available to them, as well as our human and technical resources. It is our objective to ensure the satisfaction of our clients, including the parties interested in the company’s results, in everything relating to the performance of our activities and their impact on society.
  • Innovation: Ecomt commits to maintaining a high level of innovation at all times in the development and provision of its services within the framework of a permanent system of continuous improvement, so as to increase customer satisfaction and reduce, as far as possible, environmental and energy impacts.
  • Training: Ecomt pays special attention to the training of its workers. We consider it essential to motivate and train all the personnel who work in the organization, both for the correct performance of their job and to act in accordance with the requirements imposed by the reference Standards, providing a suitable environment for the operation of the processes.
  • Documentation: To maintain the highest level of effectiveness in our processes, a systematization of the activities carried out is necessary. These activities are described in approved procedures; it is necessary to ensure the recording of the information derived from monitoring and measurement, as well as the analysis of process data. This systematization aims to prevent the appearance of problems caused by non-compliance with the controlled specifications or by defects in the provision of the service, keeping our client permanently informed of any non-conformities that concern them and also ensuring effective communication between the different interested parties.
  • Context and interested parties: Ecomt commits to understanding the context of the organization and determining its opportunities and risks as a basis for planning actions to address, assume or handle them. As well as determining the internal and external interested parties that are relevant to the quality management system and complying with their requirements.
  • Commitment: Ecomt commits to complying with legal and regulatory requirements, as well as those of the client, as the basis for good service and efficient protection of the integrity and health of people, facilities, the environment, and energy consumption and energy efficiency. The availability of information and the necessary resources will be ensured to make it possible to achieve the objectives set at any given time and to improve the results of the company’s quality, environment and energy management.
  • Participation, Competence and leadership on the part of senior management as a commitment to developing the Quality Management system. Within our organization, Ecomt’s human team is essential, and their personal satisfaction is a highly relevant factor that must be considered as a means of satisfying the client. Fostering a participatory environment among employees by adapting the work to the people, facilitating teamwork, individual recognition and improvement suggestions. All personnel belonging to Ecomt are responsible for the monitoring and compliance of those procedures and instructions that affect them, having to assume an awareness of continuous improvement that helps to minimize errors, providing solutions that contribute to giving satisfactory responses to the problems or situations that may arise. The participation of all personnel is essential for achieving the objectives established at Ecomt.
  • Environmental behavior and energy efficiency: The rationalization, as far as possible, of the consumption of natural and energy resources, as well as the minimization of waste, emissions, noise and disturbances, constitutes an integral part of Ecomt’s objectives and strategies. Likewise, we commit to identifying, evaluating and controlling environmental aspects, especially those that are significant, striving to achieve continuous environmental improvement, to fight against climate change and to prevent pollution. As well as supporting the purchase of energy-efficient products and services and design to improve energy performance.
  • Measurement and monitoring of parameters. The acquisition of information from facilities in a secure and reliable way is one of the company’s commitments and one of the base pillars on which the company’s business is founded, working with monitoring and remote control systems natively.

Ecomt’s Management will permanently evaluate the application and effectiveness of this integrated management policy, guaranteeing, when necessary, the evolution and improvement of our integrated management system in order to achieve and review the objectives and goals set, and also guaranteeing a continuous analysis of all relevant processes, establishing the pertinent improvements in each case, according to the results obtained.

Management commits to the continuous maintenance of the integrated management system to guarantee its suitability to this policy, making its principles known to all personnel and making it available to clients, as well as to any interested party.

PCMA
September 2018 (v2)